Refunds & cancellations

Eligibility window

You may request a full refund of fees paid for a specific program if you cancel in writing at least 14 days before the scheduled start (first session date). Requests sent fewer than 14 days before start are handled under partial refund or credit rules below.

Partial refunds

Cancellations received 7–13 days before start may receive a 50% refund of fees paid for that booking, or a credit of equal value toward a later cohort within six months—your choice, stated in the request. Cancellations inside 7 days are not refundable in cash but may receive a one-time credit at our discretion if the seat is filled from a waitlist.

Non-refundable items

• Digital materials already unlocked or downloaded after a session begins
• Printed workbooks already produced for a named participant within 7 days of start
• Third-party venue surcharges explicitly listed as non-refundable on the invoice (rare; disclosed before payment)
• Completed Multi-Session Chart Review appointments

Programs already started

Once a multi-session program (such as Trendline Foundation Studio) has held its first session, fees for that booking are not refundable. If we cancel a remaining session, we offer a make-up seat or a pro-rata credit for undelivered hours.

Deposits

When a deposit is required to hold a cohort seat, it is applied to the final fee. Deposits become non-refundable inside the 14-day window unless we cancel the cohort.

Rescheduling

You may request one free reschedule to a later published cohort if notice arrives at least 7 days before start and space exists. Additional reschedules may incur an administrative fee of ¥5,000 stated on the confirmation.

No-shows

Failure to attend without written notice is treated as a cancellation inside 7 days. Recordings, if included in the program, may still be provided for the paid seat at our discretion; no cash refund applies.

How to request a refund

Email studio@intelligentinfraworks.digital with your full name, program name, scheduled date, and payment reference. We confirm receipt within three business days and state whether a refund, credit, or decline applies under this policy.

Processing time and method

Approved cash refunds are returned via the original payment method when possible, or bank transfer to an account you designate, within 14 business days after approval. Credits are recorded by email and expire six months from issue unless a longer period is written in the approval.

Our cancellations

If we cancel a program (instructor illness, under-enrollment below our minimum of four confirmed seats, or venue closure), you receive a full refund of fees paid for that booking or a seat in the next equivalent cohort—your choice.

Exceptions

Mandatory consumer rights under Japanese law that cannot be waived remain available. This policy does not cover products we do not sell (physical retail goods, software subscriptions, or managed trading accounts).